Customer Lifetime Value Guarantee

Why Standard Imaging QA solutions are smart investments

  • Our Customer Lifetime Value (CLV) Guarantee includes equipment warranties that are some of the longest in the industry
  • Optional Extended Hardware Warranty Agreements cover your QA solution workhorses … those subject to heavy usage and wear, like the daily QA BeamChecker Plus and DoseView 3D
  • Annual Software Maintenance Agreements that ensure you have the most current version of software which includes recent updates and new features and/or functionality, in addition to unlimited one-on-one support by phone, email or chat with our team of qualified Technical Support Advisors.

Customer Lifetime Value (CLV) Guarantee

Companies who strongly believe in the reliability of their products, offer longer warranty periods which equate to substantial savings in your hospital budget; an important factor that should be considered in all QA purchase decisions. Our standard warranties are some of the longest in the industry.

  • Standard Imaging Ionization Chambers ... 5-year warranty
  • Standard Imaging Electrometers … 5-year warranty
  • Standard Imaging Well Chambers … 2-year warranty
  • Standard Imaging BeamChecker Products … 2-year warranty
  • Standard Imaging Software Products … 1-year warranty
  • Standard Imaging Detectors (Scintillators, Diodes & Spherical Ion Chambers) … 1-year warranty
  • All Other Standard Imaging Products … 1-year warranty

So why does Standard Imaging stand out as a market leader when it comes to warranty coverage? Do the math and see for yourself.

Solution Purchase Price Warranty Period Warranty Extension Total Cost of Ownership for 10 Years
Standard Imaging Exradin A19 Ion Chamber $$$ 5 Years FREE! 5 Years for $225 Purchase Price + $225
PTW 30013 Ion Chamber $$$ 1 Year 9x annual warranty $'s Purchase Price +
9x annual warranty $'s
Standard Imaging QA BeamChecker Plus $$$ 2 Years FREE! 8x annual warranty $'s Purchase Price +
8x annual warranty $'s
Sun Nuclear Daily QA 3 $$$ 1 Year 9x annual warranty $'s Purchase Price +
9x annual warranty $'s
Standard Imaging SuperMAX $$$ 5 Years FREE! 5x annual warranty $'s Purchase Price +
5x annual warranty $'s
PTW UNIDOS $$$ 1 Year 9x annual warranty $'s Purchase Price +
9x annual warranty $'s

Optional Extended Hardware Warranty Agreements

For a hospital, Customer Lifetime Value (CLV) is also a prediction of the dollar value relationship between a product’s cost and its return on investment attributed over the lifetime of a product. Hospitals and manufacturers like Standard Imaging appreciate the importance of CLV and forge partnerships that translate into customer loyalty through the breath of products our Extended Warranty Agreements cover … from our water scanning system DoseView 3D, to our daily QA solution QA BeamChecker Plus and everything in between.

DoseView 3D Optional Extended Warranty Agreements

  • DoseView 3D Annual Software Maintenance Program (software only)
    Includes new software versions/upgrades and unlimited Technical Support
  • DoseView 3D Annual Hardware Agreement
    Includes extension of hardware warranty for a period of one year and unlimited Technical Support. The agreement provides for all Standard Imaging parts on the DoseView 3D, excluding detectors, cables, and expendable items. Extra charges may apply if an agreement is renewed after the previous coverage has lapsed.
  • DoseView 3D Preventive Maintenance Program
    Includes one on-site preventive maintenance cleaning, inspection, and testing of components within the annual agreement period and covers travel expenses and labor. Does not include DoseView 3D hardware, software, parts or upgrades, detectors, and cables. Must be used within 12 months of order.
  • DoseView 3D Annual Software/Hardware Agreement Combination
    Includes new software versions/upgrades, unlimited telephone support, and extension of hardware warranty for a period of one year. Includes one on-site preventive maintenance cleaning, inspection, and testing of components within the annual agreement period includes travel expenses and labor. This agreement is renewable annually after the first year of ownership. Extra charges may apply if an agreement is renewed after the previous coverage has lapsed. This maintenance agreement provides for all Standard Imaging parts on the DoseView 3D, excluding detectors, cables and expendable items.

QA BeamChecker Plus Optional Extended Warranty Agreement

The optional, annual Extended Warranty Agreement for QA BeamChecker Plus* includes:

  • Unlimited Technical Support
  • FREE priority service repairs and in factory calibration
  • FREE software updates and applicable hardware improvements as they become available (excluding shipping costs)
  • Complimentary QA BeamChecker Plus service loaner assuring minimal downtime (USA only)
  • Full hardware warranty coverage (subject to original factory warranty conditions)
  • Guaranteed discounted pricing on future replacement units maximizing your ROI

* If an Extended Warranty Agreement is purchased after the warranty on the product has lapsed, the unit must first be evaluated and updated and/or repaired if needed by Standard Imaging at the customer’s expense.

Optional Extended Hardware Warranty Agreements on QA Workhorses

Hardware Standard Warranty Extended Warranty
QA BeamChecker Plus 2 years 1-year renewal
MAX4000 Electrometer 5 years 1-year renewal
SuperMax Electrometer 5 years 1-year renewal
CDX2000B Electrometer 5 years 1-year renewal
DoseView 1D Water Phantom 1 year 1-year renewal
DoseView 3D Water Phantom 5 years 1-year renewal
Exradin Micro Chambers 5 years + 5-year renewal = 10 years
Exradin Parallel Plate Chambers 5 years + 5-year renewal = 10 years
Exradin Thimble Chambers 5 years + 5-year renewal = 10 years
Well Chambers 2 years 1 year

Optional Annual Software Maintenance Plans

Standard Imaging’s Annual Software Maintenance Agreements ensure you have the most current version of software which includes recent updates and new features and/or functionality, in addition to unlimited one-on-one support by phone, email or chat with our team of qualified Technical Support Advisors. Benefits of Annual Software Maintenance Agreements include updates like:

Optional Annual Software Maintenance Agreements

Software Standard Warranty Maintenance Agreement
Adaptivo Software 1 year 1-year renewal
IMSure Software 1 year 1-year renewal
LinacView Software 1 year 1-year renewal
PIPSPro/PIPSPro Stereotactic 1 year 1-year renewal
QA StereoChecker Software 1 year 1-year renewal

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